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Field Service Technician

Accendi Group


Location:
Memphis, TN 38103
Date:
07/23/2020
2020-07-232020-08-28
Categories:
  • Information Technology
Accendi Group
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Job Details

Job Description

Accendi Group is working a client headquartered in Memphis, TN for a Field Service Technician. This role requires a self-starter who can provide exceptional customer service.

The ideal candidate will have experience with;

  • Providing effective Customer Service by being courteous, polite and friendly toward others always
  • Acknowledgingcustomers immediately in order to determine need and help the customer resolve issue or request
  • Taking ownership of technical issues, troubleshooting and work to resolve more advanced and complex issues and bugs
  • Supportingand maintaininguser account information including rights, security and systems groups.
  • Maintaining, analyzing, troubleshooting, and repairingcomputer systems, hardware and computer peripherals.
  • Documenting, maintaining, upgrading or replacinghardware and software systems

Requirements:

- Ability and willingness to travel 30 to 70% of the time for technical support and training purposes

- Must have access to a car and valid insurance

- A clean driving record is required (Reliable Transportationis needed)

- Ability and willingness to lift to 60 lbs

- Excellent verbal communication skills

- Experience working in a service level agreement environment

- Available to work rotating on-call environment

- Exceptional interpersonal skills, i.e. they are able to speak with every level of customer, including senior level clients, as well as internal customers

- Professional Technical Certification is preferred

- Bachelors degree in a related fieldis preferred

- Managed Services experience is preferred

Qualifications

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Additional Information

AccendiGroup is an Equal Employment Opportunity Employer

We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.

Company Description

Accendi Group is an award-winning provider of business management services in the areas of compliance, human resources, learning, talent management, staffing, recruitment and workforce solutions.

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