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Housing Case Manager (Aurora@Home Navigator) --2 Positions Available

Aurora Housing Authority

Aurora, CO 80012
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Aurora Housing Authority
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Job Details

Job Description

Provides comprehensive navigation services to those who are experiencing homelessness or at-risk of becoming homeless in the City of Aurora. The position works as part of a larger interagency collaboration of Aurora@Home to coordinate outreach services, housing placement and navigation of services for those eligible and admitted into the Aurora@Home program. The goals of which are housing stability and income progression for each family participating in Aurora@Home while in the program and once exited from the program.

1. Works collaboratively with service providers serving families experiencing homelessness in the Aurora metro area to provide optimum coordination, communication and continuity of services to those who are experiencing homelessness or who are at-risk of becoming homeless.

2. Advocates for the needs of individual clients as well as for systemic change, whenever needed for the overall benefit of persons who are experiencing homelessness.

3. Builds relationships with clients with the ultimate goal of achieving housing stability and income progression.

4. Treats each person contacted with dignity and respect by using a Trauma Informed approach.

5. Maintains client files with up-to-date and accurate information (e.g., intake documents, assessments, income verifications, employment verifications, rent calculations, other funding specific paperwork, recertification documents, compliance letters, case notes, etc.) from intake when program eligibility is determined through recertification to program exit.

6. Enters and updates required Homeless Management Information System (HMIS) and generaes reports from HMIS.

7. Works as a member of the Aurora@Home collaborative by generating reports as required, participating in meetings.

8. Provides transportation to heads of household during housing search process and when accessing other needed services or resources. Requires the use of personal vehicle.

9. Accepts referrals from member agencies and works collaboratively with staff of all agencies to provide high quality service. Reports back to referral source in a timely fashion to inform them of client disposition.

10. Develops individualized housing action plans leading to housing stability and income progression for all households in Aurora@Home.

11. Returns all e-mails and voicemails in one business day after received

Other duties as assigned.


  • Masters of Social Work (MSW) is required
  • Two years experience in navigation/outreach/case management with families experiencing homelessness. Or two years in a related direct human service field working with families who are underserved.
  • Trained in or familiarity with Trauma Informed Care, Motivational Interviewing, Harm Reduction and Social Identity theories.
  • Comfort level with basic math for rent calculations and data reports.
  • Trained in HMIS and a familiarity with OneHome (MDHIs Coordinated Entry).
  • Experience, competence and sensitivity in working with families experiencing homelessness, especially those who have difficulty engaging in treatment, suffer from mental illness or substance addiction or are otherwise impaired.
  • Knowledge of community resources in Aurora.
  • Skill in operating office equipment, such as computers, software (e.g., Microsoft Word, Excel and PowerPoint; e-mail) and telephones.
  • Skill in negotiating and mediating, particularly in sensitive situations.
  • Able to communicate effectively with diverse population.
  • Able to make sound decisions, using available information while maintaining appropriate confidentiality.
  • Able to function as a member of an interdisciplinary team and work with collaborating agencies.
  • Able to manage tasks and activities in an environment that sometimes includes interpersonal conflict and chaos.
  • Available to work flexible hours which may include combination of early mornings, late evenings and some weekends.
  • Able to pass automobile insurance carriers motor vehicle record investigation and CBI/Child Abuse Registry checks.
  • Bilingual (Spanish) preferred.

Up to 12months of on-the-job training to perform the job effectively

Additional Information

Conditions of employment:

Valid Colorado Driver License and Insurance

Transporting clients in your private vehicle is part of your job responsibilities. Your private insurance will be the primary insurance coverage. While the State of Colorado requires limits of $25,000 per person for bodily injury, $50,000 per accident for bodily injury. AHA strongly recommends carrying at least $100,000 per person and $300,000 per occurrence.

Company Description

Starting Salary: $50,000 to $57,000/year depending on experience.

It is a terrific time to work for Aurora Housing Authority! We are looking for positive, dedicated employees who are committed to our mission and to making life better for our residents. Our core values are

  • Respect others
  • Act with integrity at all times
  • Maintain a high level of professionalism at all times
  • Communicate clearly

The mission of the Housing Authority of the City of Aurora (AHA) is to develop and promote quality housing while supporting and encouraging economic opportunities leading to self-sufficiency and independence. AHA accomplishes this mission by providing affordable or subsidized housing at 10 different properties, administering approximately 1200 vouchers (HCV, FUP and VASH) and offering 2 homeless programs with case management.

Why work for AHA?

  • Outstanding benefits including medical, dental, vision, and generous paid time-off policy
  • We value diversity
  • Employee Wellness program
  • Incentives for volunteerism in the community
  • Continuing education and training
  • Employee appreciation activities
  • Ability to make a difference in the lives of people

AHA is an Equal Opportunity Employer.

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